1. Which organizations can apply for ISO/TS16949:2009 certification?

  Answer: Manufacturers of cars, trucks, buses, motorcycles and parts and accessories. Excludes industrial (forklift), agriculture (minivan), construction (engineering vehicle), mining, forestry and other vehicles.

  2. For companies that produce standard parts, only a small number of products are provided to automobile manufacturers. Can they do ISO/TS16949:2009 certification?

   Answer: Yes. All management of the company shall be implemented in accordance with ISO/TS16949:2009, and the technical requirements of automotive products shall be implemented in accordance with ISO/TS16949:2009. If the production site can be distinguished, only the automobile product manufacturing site can be managed according to ISO/TS16949:2009, otherwise it must be implemented according to ISO/TS16949:2009.

  3. Can an automobile factory produce molds to apply for ISO/TS16949:2009 certification?

   Answer: No. Although the mold product manufacturer is the supplier of the automobile supply chain manufacturer, the products it supplies are not used in automobiles, so they cannot apply for ISO/TS16949:2009 certification. Similar to transport providers.

  4. How long does it take to run according to the ISO/TS16949:2009 system before applying for certification?

Answer: The IATF stipulates that the organization's operating performance should have 12 months. It actually tells us that it should have 12 months of operation records, but 12 months does not mean 12 months after the release of the system documents, as long as the organization has sufficient performance records in the past to meet the requirements. 12 months is also possible, especially if the organization already has a QS9000 or ISO9000 operating record. For organizations with non-automotive products, the 12-month operating performance specifically refers to a 12-month operating record for mass supply of automotive products.

  5. Companies that produce automotive filter products mainly supply the maintenance market. Can they apply for ISO/TS16949:2009 certification?

   Answer: No. The automotive supply chain refers to the product parts that must be installed in the new car from the OEM, excluding the repair market products. However, if the OEM designates the point of sale and distributes it according to the OEM's plan, you can still apply for certification.

  6. The product is designed by the company, but in the development agreement with the customer, the design responsibility is the customer. Does the company have product design responsibility?

   Answer: The company has product design function, but no product design responsibility.

  7. The product design of the company is outsourced to the automobile design institute. Does the company have product design responsibility?

   Answer: Yes. The design institute is included in the formal review. Product design responsibility, if not the customer, or the organization itself, must be one of the two.

  8. For the manufacturer of forging blanks, the customer's requirement is to ensure sufficient metal cutting allowance on the basis of product drawings, and the forging allowance is designed by the company itself. Does the company have product design responsibility?

   Answer: No product design responsibility. The product design responsibility is for the final product drawing, the forging blank drawing belongs to the process drawing and is the manufacturing process design.

  9. Can the organization pass the certification if the quality target value is very low?

Answer: Generally, organizations set the quality target because the performance is unsatisfactory, the target is set low, and they are worried that they will not pass the certification during the certification audit, so the target value is set very high. This is wrong. The standard requires that the quality target should be It is achievable within the specified time, and if you know the unachievable goal, don't set it. The purpose of establishing ISO/TS16949:2009 is to continuously improve, that is, to keep making progress on the basis of the original performance and enter the track of a virtuous circle.

  10. For a company that is undergoing infrastructure renovation to build a new production workshop, can an on-site audit be conducted?

   Answer: Yes. As long as the organization operates in accordance with ISO/TS16949:2009 and fully meets the standard requirements, it can apply for certification, but the process that has an impact on product quality must take temporary measures, and the operation preparation verification should be carried out before the new production site starts production.

  11. What is the relationship between process performance and quality objectives?

Answer: The performance of the organization refers to the quality target value that the organization ultimately meets the customer's requirements, and the process performance of the organization refers to the intermediate process indicators for the organization to complete the final goal. , to ensure the timely completion of the production plan. Note: The pursuit of process performance should pay attention to the overall performance of the organization. If only the pursuit of reducing the cost of prevention, it may increase the cost of internal and external quality loss, and the overall quality cost of the organization will increase.

  12. Can the internal audit of the organization use the Audit Checklist instead of the Process Approach Audit Sheet?

   Answer: Yes. The "Audit Checklist" issued by the IATF, which was announced to be discontinued in June 2004, is for the global third-party certification center, not for the internal audit. When the organization conducts an internal audit of the quality management system, It can still be used for reference. Of course, organizations are encouraged to take a process approach to auditing.

  13. Are monitoring and measuring devices subject to periodic inspection?

   Answer: Not necessarily. The control of measuring equipment is not necessary for all measuring equipment used in all occasions. In particular, calibration and verification should be carried out only for those measuring equipment used in the occasions where it is necessary to ensure effective measurement. For measuring equipment used in other occasions, the organization considers using other methods to avoid unnecessary increase in costs. Examples in this regard are universal meters for measuring circuit continuity, tape measures for machine plant cutting, steel rulers, etc. Measuring equipment used purely for monitoring may also not be subject to periodic qualification because they do not directly confirm product compliance, such as barometers for tightness tests, voltmeters on consoles, etc.

  14. What do service requirements mean?

   Answer: In the ISO9000:2000 standard, products are divided into 4 general categories, namely services, software, hardware, and process materials. Products in the automobile manufacturing industry only have hardware and process materials, and there are no services and software products. Even if there is, it is only supported and cannot be independently certified. Therefore, what we call a service is described in the ISO 9000:2000 standard as a post-delivery activity,

   In the ISO/TS16949:2002 standard, it is still described as a service.

  15. How long does it take to get the certificate after passing the certification?

Answer: The on-site audit is divided into two stages. The first stage of the audit is called document audit. Within 3 months after the audit is passed, the second stage of the formal audit will be carried out. The organization will rectify and close the non-conforming items within 3 months. The certification center verifies the completion of the rectification. This verification may be in writing or on-site. If the verification is completed, if it meets the requirements, it means that the organization has passed the ISO/TS16949:2002 certification. The certification can be obtained in less than 3 months. Note that this is only a general situation, and the commitments of different certification authorities may be different.

  16. How often is the surveillance audit conducted?

   Answer: After the second stage on-site audit, the first surveillance audit will be conducted in the 6th month, and the surveillance audit will be conducted every 12 months thereafter, there are 2 times.

  17. Before the company is officially certified to ISO/TS16949:2002, does the supplier have to pass the ISO9001:2000 certification first?

Answer: ISO/TS16949:2002 "7.4.1.2 Development of Supplier Quality Management System" requires that unless otherwise specified by the customer, the organization's suppliers shall pass ISO9001:2000 third-party certification by an accredited third-party certification body .But also pay attention to the exceptions. The customer has written approval, and the supplier of the organization may not require certification. But even if the customer allows it, the organization should develop a quality management system for the supplier in accordance with ISO9001:2000. It may be planned Within the maximum period of implementation (within 3 years of validity of the certificate), there must be a plan to meet the above requirements, and supervision and inspection should be carried out to ensure that it can be completed as planned.

  18. Some of the company's suppliers are small enterprises with 10 employees, and the foundation is very poor. How to develop the quality management system for them?

   Answer: The priority for the development of the supplier management system depends on the supplier's quality performance and the importance of the products in common use. Such as training the supplier, requiring the supplier to implement ISO9001:2000, and conducting a second-party quality management system audit at the supplier's site.

  19. The supplier does not implement the quality management system according to the company's requirements. If the supplier is replaced, the procurement cost will increase. What should I do?

  Answer: The supplier's quality management system, if you don't push it, he will not move. The idea of "mutually beneficial relationship with the supplier" should be established, and various methods and methods should be adopted to gradually guide the supplier to improve the quality management level. For those suppliers who do not seek progress and whose supply quality cannot be guaranteed, considering the long-term and stable development of the organization, they should be gradually eliminated.

  20. The supplier is a large national enterprise, how to develop the quality management system for it?

Answer: If the supplier is an extra-large enterprise, it indicates that its quality management system is better than that managed by the organization, and do not develop it. However, for the special requirements of the organization, the organization should still develop it. If the supplier submits the preparation of the control plan, it can be Development is achieved through tutored learning.

  21. The quantity of products purchased by the company from the supplier is too small, how to develop the supplier's quality management system?

  Answer: To make a request, or to make a request through an intermediary.

  22. What if the supplier does not submit PPAP on the grounds of technical confidentiality?

  Answer: For PPAP training for suppliers, the part involving technical confidentiality may not be submitted, and the rest must be submitted.

  23. Can the company's products have no special features?

Answer: Does the customer have a request? If so, naturally there is. If the customer does not ask, the organization will determine it by itself. If it is not determined, it depends on whether the organization has product quality problems or customer complaints during the production process. If these problems are manufacturing Problems in the process, indicating that the organization is not doing enough to identify special characteristics.

  24. What are the special requirements of customers?

   Answer: ISO/TS16949:2009 certification audit, issued two certificates, one is a certificate that meets the requirements of ISO/TS16949:2009 quality management system, and the other is a certificate that meets the special requirements of customers. It is not enough for the organization to do it completely according to the standard requirements, but also according to the individual requirements of different customers. Only in the true sense can it conform to ISO/TS16949:2009. Special requirements of customers, such as customer product specification requirements, transportation requirements, purchasing requirements, planning requirements for new product development (APQP), production part approval requirements (PPAP), process capability index requirements, gage repeatability requirements (GR) -R) and PPM requirements, etc.