The selection of certification consulting and audit institutions is also an important part of the certification preparation stage. In fact, many organizations expecting to pass ISO20000 may be relatively mature in the field of IT service management, but may not have much experience in how to pass ISO20000 certification, so choose a professional who has a lot of implementation experience in the field of IT standard certification in the preparation stage. IT services consulting firm, is a better approach for inexperienced organizations.

  In the four stages of PGIA certification, consulting companies can play a certain role in assisting organizations mainly in the gap analysis and certification audit stages. When selecting consulting partners, organizations can usually investigate from two aspects.

  1. Certification experience and staffing

Industry-leading consulting companies usually have certain advantages in certification experience and staffing. On the one hand, they have passed various ISO certifications and have a deep understanding of ISO certification; on the other hand, they have a large number of qualified personnel for certification consulting. He has outstanding experience in assisting enterprises to establish and improve IT systems.

2. The degree of understanding of the organization If the consulting company has cooperated with the organization in the field of IT service management before, and has a relatively in-depth understanding of the IT management process in the organization, it will be unique in assisting in gap analysis and process establishment. Advantages, higher communication efficiency.

  The certification audit body is an important part of the entire certification implementation, or the arbiter of the success of the certification implementation. In fact, there are usually dozens of audit institutions with professional qualifications, and you can consider how to choose from the following aspects.

  (1) The approved or recognized business scope of the certification body. For the current certification needs of the organization, the certification body must have corresponding qualifications (relevant documents can be obtained from the certification body). This is a basic condition. In addition, considering future needs, you should choose a certification body with multiple certification qualifications. If the organization has passed some certifications, you can consider choosing the same organization.

   (2) The quality of service of the certification body. The certification body is an intermediary service organization, and the service level provided varies greatly due to factors such as management level, history, and economic strength. Generally speaking, certification bodies with good brands and high reputation pay more attention to their own image and service quality.

   (3) Since most of the certification bodies charge certification fees according to the charging standards stipulated by the state, except for a very few certification bodies (some of which are unaccredited), there will be vicious price-cutting competition, and the quotations of most certification bodies are not much different. Since the fees are similar, you should choose a certification body with good reputation, high reputation and good scale performance.

   In short, how to choose consulting and certification bodies is a matter of the organization's own decision-making. Organizations that wish to carry out ISO20000 certification can learn the detailed information of these certification bodies through relevant channels and networks in the preparation stage.