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Factors Affecting the Success of ISO20000 System Certification
Time：2022-03-24 Clicks：
The introduction of an international standard system is not an easy task for ordinary organizations. In addition to carefully evaluating, sorting out its own current situation and management needs, and conducting necessary analysis before introduction, it must also have some key success factors, as shown in the following table :
| serial number | The key factors for the success of ISO20000 certification | illustrate |
| 1 | Effective support and commitment from senior management | ISO20000, the implementation of IT service management management system, is not only an overall activity covering personnel, technology, and processes, but also a top-down enterprise management activity, which must be confirmed by the top management and effectively supported. Only in this way can the organization's service strategy and goals be uploaded and released, service process activities can be carried out in an orderly manner, and the organization's strategic goals can be finally realized. |
| 2 | Effective coordination across departments | ISO/IEC20000 is a process-oriented management standard. Multiple departments will be involved in the process of process execution. If effective coordination across departments cannot be achieved in the process design stage or execution stage, other departments may not cooperate, resulting in the management system Unable to land. Therefore, obtaining value recognition, balancing the interests of departments, and achieving effective coordination across departments are the key factors for the successful implementation of the IT service management system. |
| 3 | Professional certification consulting company | Now, more and more organizations choose to hire professional consultants to assist enterprises in building an IT service management system and pass ISO/IEC20000 certification. How to choose a consulting company suitable for their organization is a puzzle faced by many organizations. So what kind of consulting company is a professional? The author believes that it should be considered from the aspects of successful cases, consultant background, industry experience, service price, training ability, and follow-up service ability. |
| 4 | proper education and training | Training is one of the effective ways to promote the implementation of the IT service management system. Through the planned and step-by-step implementation of training and education, every employee can realize the significance and function of implementing an IT service management system, understand and comply with the best practices of IT service management and an IT service management system tailored to the organization, This is more efficient and economical than buying the highest-end product with the most sophisticated technology. |
| 5 | effective measurement | In the whole process of ISO20000, IT service management system management and operation, because the relevant personnel do not understand the system effectiveness indicators, the work flow is in the form or the situation is too much to cope with, which not only wastes time and cost, but also sometimes damages. The enthusiasm of the relevant personnel in the future, what is more, the phenomenon that the management system and the actual work are separated. Therefore, it is necessary to establish a complete and effective measurement system to evaluate the effectiveness of the quantitative management system in order to make targeted improvement measures. |
| 6 | The right management tool | Although there is no requirement for management tools in ISO/IEC20000-1, according to our years of consulting experience, management tools will be the most effective tools for the implementation of management systems, especially for large companies. The management tools we emphasize here do not mean that every process needs to be instrumented. We should focus and prioritize those processes that customers pay attention to frequently and have great benefits, such as service request management, incident management, change management, capability management, availability management, etc. |
