1. Authoritative certification. An enterprise that has passed the certification proves its leading service in the whole industry in the country.

[Detailed explanation] Taking the jewelry industry as an example, Shandong Mengjinyuan Jewelry Co., Ltd. actively applied for the national standard certification of after-sales service. Five-star after-sales service”, which proves its leading after-sales service in the jewelry industry; another example, in the home furnishing and electric vehicle industry, Beijing Yezhifeng Novartis Decoration Co., Ltd. and Jiangsu Yadi Technology Development Co., Ltd., Emma Technology Co., Ltd. Co., Ltd. was rated as "five-star", "four-star" and "four-star" after-sales service respectively, indicating that its service level and service ability are in a leading position in the same industry.

   2. Important reference and qualification requirements for large-scale enterprises and institutions for bidding, government procurement and other activities.

[Detailed explanation] In recent years, in the government procurement and project bidding activities of automobile, home appliances, clothing, construction machinery, environmental protection, banking and other industries, whether the enterprise has passed the "management system certification, after-sales service certification" has been included in the same assessment and added. sub-items. Obtaining the after-sales service standard certification certificate can greatly improve the bid-winning rate of the enterprise. For example, Zoomlion, Guangrun Furniture, Hawbao Group, etc. can win the bid in government procurement activities. In addition to their own products and excellent quality, the certification they have obtained is also an important reference qualification.

  Three, consumer recognition, certified enterprises can mark the "after-sales service certification" star mark on products and packaging, which is persuasive and confirmed for consumers to buy with confidence.

  [Detailed Explanation] Just as consumers should look for the "little blue hat" when buying health food, consumers who pay attention to product after-sales service will give priority to products with the "after-sales service" logo on the product packaging. "China Famous Brand" has become history, and "well-known trademark" is not allowed to be used in product packaging, but the logo certified by an authoritative third-party certification agency is not subject to this restriction.

  4. The enterprise service reaches the standard, and the enterprise service capability that has passed the certification reaches the national standard, which can strengthen the service management level and service capability.

  [Detailed Explanation] To promote the enterprise to further do a good job in after-sales service, strengthen the enterprise itself, and enable the enterprise to obtain the driving force for sustainable development. After-sales service is the last trump card for enterprises to participate in market competition. Enterprises have obtained national standard certification, which can not be underestimated in expanding industry influence and social influence.

  5. Continuously improve services, improve service system, establish a good reputation for after-sales service, continuously improve service quality, and enhance the continuous income of service profit chain.

  [Detailed Explanation] The national standard of "Commodity After-sales Service Evaluation System" can comprehensively check the after-sales service capabilities of enterprises, and often check and fill gaps in accordance with the national standards, which is of great practical significance for enterprises to continuously improve their services and improve their service systems.