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Established and implemented ISO20000 system and passed ISO20000 certification 2022-03-24
The implementation of the IT service management system based on ISO20000 can bring great help to the standardization, improve...
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Determination of ISO20000 Certification Scope of IT Service Management System 2022-03-24
Organizations to implement ITSMS, the selection of the IT service management system (ISO20000) certification scope depends on...
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Factors Affecting the Success of ISO20000 System Certification 2022-03-24
The introduction of an international standard system is not an easy task for ordinary organizations. In addition to carefully...
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Determination of ISO20000 Certification Scope 2022-03-24
The new standard of ISO/IEC20000-1:2011 clearly puts forward the new requirement of "defining the scope". This puts...
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Formulate ISO20000 certification scheme 2022-03-24
The first step in the preparation stage of ISO20000 certification is to complete the preparation of the certification feasibi...
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ISO20000 Certification Preliminary Investigation 2022-03-24
Another important task in the preparation stage of ISO20000 certification is research. For the entire organization, conductin...
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ISO20000 certification consulting and auditing agency 2022-03-24
The selection of certification consulting and audit institutions is also an important part of the certification preparation s...
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Definition and principles of ISO20000 certification gap analysis 2022-03-24
Before introducing the concepts related to gap analysis, first think about what is an organization? What are the goals and st...
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ISO20000 Gap Analysis Methods and Tools 2022-03-24
In addition to understanding some guiding principles of gap analysis, organizations also need to master some basic analysis m...
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Introduction to ISO/IEC20000 Standard 2022-03-24
The ISO/IEC20000 standard is a set of international standards on information technology service management officially promulg...