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An overview of effective communication

1. Communication skills are a key skill for successful people

2. The role and purpose of effective communication

3. Recognize the "ditch" in communication

4. Effective communication model

5. Communication taboos

2. Effective communication skills

1. Complete communication process: listening, expression, feedback

2. Skills of effective expression

3. Key Communication Skills – Active Listening and Feedback

3. Effective Body Language

1. Trust is the foundation of communication

2. Five Attitudes of Effective Communication

3. Use body language effectively

4. First impressions: The decisive seven seconds

5. The use of tone and tone of speech

Four, the basic steps of effective communication

1. Step 1 to prepare in advance

2. Step 2 Confirm the requirements

3. Step 3: State your point of view

4. Step 4: Handling Objections

5. Step 5 to reach an agreement

6. Joint implementation of step 6

Five, interpersonal style communication skills

1. Four categories of interpersonal styles

2. Characteristics and communication skills of various interpersonal styles

The characteristics of analytical people and their communication skills

Dominant characteristics and communication skills

The characteristics of expressive people and their communication skills

Traits of Agreeable People and Their Communication Skills

6. How to Communicate with Leaders and Levels

1. Procedures and key points for reporting to leaders

2. Skills in dealing with leaders of various personalities

3. Skills of persuading leaders

4. Parallel communication skills

7. How to communicate with subordinates

1. Skills in giving orders

2. Praise the skills of subordinates

3. Criticize the methods of subordinates

4. Tips for motivating subordinates

8. Communication skills with customers

1. Approach language and business etiquette

2. Skills in approaching customers

3. Communication skills in the face of a single customer

4. Skilled communication in the face of multiple customers

5. Communication skills with key people

6. Six Rules for Gaining Customer Favor